FAQ

1. Where do you ship?

We ship within Germany, across the EU, and internationally.

2. How long does shipping take?

• Germany: 2–4 business days

• EU: 2–8 business days

• International: Delivery times vary depending on destination

3. What are the shipping costs?

• Germany: Free for orders over €50, otherwise €4,99

• EU: €19,99 flat rate

• International: €19,99 flat rate

4. How long does it take to process my order?

Orders are processed within 1–2 business days before shipping.

5. Do you accept returns?

Yes, we accept returns within 30 days of delivery. Return shipping is free.

6. How long do refunds take?

Refunds are processed within 14 business days after we receive your returned item.

7. Are there any restocking fees?

No, we do not charge restocking fees.

8. How can I contact customer support?

You can reach us at michaelbraawn@gmail.com or via our chatbot. Response time is usually within 24–48 hours.